Service Updates

Warpwire 2.2.3, January 3rd 2018

December 20th, 2017

We are applying a minor Warpwire update during our standard maintenance window (6AM to 8AM) on Wednesday, January 3. No service impact or downtime is expected. This update includes the following changes:

Improvements:

  • New ability to enable download of recordings per media library
  • Added ability to specify a podcast format corresponding to Apple RSS specification
  • Added a clarifying message for media assets to be shared publicly in order to appear in RSS feeds
  • Improved support for LTI-based tools and services
  • Improved sorting options for Media Library listing view
  • Share links within video player are now auto-selected for simple copy and pasting
  • Improved performance of My Media page to return information in a more consistent format
  • Added the ability to reverse Media Library sort ordering
  • Added links to Support Guides throughout the application
  • Added Tag icon next to Tags when viewing a Media Library to highlight functionality
  • Added the ability to batch edit, change view, and sort a Media Library with 1 asset
  • Enhanced thumbnail chooser default icon
  • Enhanced icons for media assets with no thumbnails associated to reduce confusion
  • Enhanced search interface with close icon to reduce confusion
  • Enhanced click area of video player closed caption menu
  • In-video search now uses selected caption language, rather than English as default
  • Improved searching for users within the sharing context
  • Added Warpwire logo to the embedded view of a video
  • Updated Content Moderation naming to Visibility to reduce confusion
  • Updated alphabetical ordering of Media Library context links

Bug Fixes:

  • Fixed issue with editing and sharing in My Media and Shared with Me
  • Fixed issue with in-application support links navigation
  • Fixed issue with seeking within a video when a menu is open
  • Fixed issue with actions in My Media that would not work as expected
  • Fixed issue with top left Media Library menu on public Media Libraries when not signed in
  • Fixed issue with very specific cases that an iTunes Podcast may incorrectly validate a Media Library
  • Fixed issue with wording of Batch Edit Select All/None to reduce confusion
  • Fixed issue with Media Libraries shared with a group that may not appear in Media Library listing view
  • Fixed issue with certain uploads failing for Media Libraries where “Users with access to this library can add media” option was enabled
  • Fixed issue where updates to share permissions were not being visually updated
  • Fixed issue where certain messaging during media asset copying workflow was incorrect
  • Fixed issue where batch buttons on small screen widths were shown over content
  • Fixed issue where Media Library context links were showing in plugin mode
  • Fixed issue where multiple users were being shown when sorted by Contributor
  • Fixed issue where start and end times on Share Link was incorrectly updating

Full release notes can be found here: https://www.warpwire.com/support/release-notes/

Storage Maintenance, Tuesday, 10/10, 9PM

October 2nd, 2017

The OIT Storage & VM team has scheduled important maintenance to the NAS (network attached storage) array that hosts Warpwire files on Tuesday October 10th starting at 9PM and lasting approximately 3 hours. At some point during this maintenance window there will be a required reboot of the NAS hardware that will cause an outage for approximately 8 to 12 minutes. For that 8-12 minutes Warpwire users will be unable to stream or upload new files. The volumes that contain Warpwire files should automatically reconnect after the reboots complete, and services restored automatically.

We apologize for any inconvenience this may cause. Information about OIT planned maintenance and other service outages can be found at https://oit.duke.edu/help.

Thanks,
Warpwire Services Team

Warpwire v. 2.0 is Here! (August 16, 2017)

July 18th, 2017
A major upgrade is scheduled for Warpwire for August 16rd from 6:00AM to 9:00AM. This update is expected to involve down time extending for one hour on each side of our normal maintenance window (6:00AM to 8:00AM). If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help.

UI and Workflow Overhaul

  • New batch editing mode simplifies common processes
  • Contextual menus for common functions such as creating Media Libraries
  • More intuitive Media Library copy function (now uses same interface control and workflows as managing tags)
  • Translucent overlays that provide visual context replace complex nested dialogues
  • Larger asset thumbnails
  • Public assets now appear with a green background in the Media Library
  • Merged all common account features into a user context menu including: Media Library access, tag management, Warpwire administrative features, and logout
  • Upload custom thumbnail to media assets
  • RSS support for all Media Libraries.  Any public content can now be retrieved via an RSS feed for each Media Library (compatible with iTunes-U and Google Play)

Caption Improvements

  • Search/ navigate captions within the video player
  • Download video transcripts within the player for assets with attached caption files

Playback Enhancements

  • Adjust video start and stop time positions, enable autoplay, and control the visibility of the media title and share information for embedded assets from within the sharing dialog
  • Images and video in the mobile context now expand to the entire width of the device screen
  • Checkbox to enable Progressive Download in Media Library settings

Performance Improvements

  • Improved scrolling performance with Media Libraries that contain a large number of assets
  • Improved performance of image loading within Media Libraries
This list represents just a portion of the new features and bug fixes this release provides. Full details can be found here:

http://www.warpwire.com/release-notes/

Warpwire 1.9 (Update series B), March 29, 2017

March 22nd, 2017

We are applying a minor Warpwire update during our standard maintenance window (6AM to 8AM) on Wednesday, March 29. No service impact or downtime is expected.

The following changes will be applied in this update:
– Improved closed caption handling to support extended VTT specification, including alignment and position
– Improved video player view transitions for easier viewing
– Added parameters to disable seeking, hide playback controls, and enable closed captions by default for embedded media (https://www.warpwire.com/support/playback/url-shortcuts/)
– Bug fix: resolved issue where anonymous asset viewing information is not properly respected within the application
Full release notes can be found here: https://www.warpwire.com/release-notes/

Warpwire Patch, February 22, 2017

February 20th, 2017

We have reports that some users of Internet Explorer 11 are experiencing playback issues with Warpwire videos. Warpwire is currently finalizing a patch that we plan to install to address these issues during our maintenance window this coming Wednesday morning (2/22) between 6AM and 8AM. No service impact or downtime is expected.

 

Warpwire v1.9, January 19, 2017

January 3rd, 2017
An upgrade is scheduled for Warpwire for January 19th from 6:00AM to 9:00AM. This update is expected to involve down time extending for one hour on each side of our normal maintenance window (6:00AM to 8:00AM). If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help.
This upgrade includes:
    • Enhanced metadata display on social websites including Facebook, Twitter, and Pinterest
    • Replace Media function–upload a new file to replace an old one while retaining metadata and stats for the asset. Helpful for situations where you just need to make a minor edit to a file.
    • Increased visual size of closed captions to improve readability
    • Media assets can be set to “hidden,” even if the Media Library does not have content moderation turned on.
    • Bug Fix: Resolved an issue where a media asset owner changes to the media publication would not appear until a page refresh
    • Bug Fix: Fixed an issue where captions may not appear under certain embedded contexts

This list represents just a small portion of the new features and bug fixes this release provides. Full details can be found here:

http://www.warpwire.com/release-notes/

Known issue with Chrome where Flash is Disabled

June 8th, 2016
There is a known issue in Google Chrome with Warpwire’s current video player (JWPlayer) that if Adobe Flash is installed, but disabled, Adobe Flash isn’t able to set up the player to function and can’t fall back to HTML5 playback. The result of this is that users see three white dots going across as if the video is trying to load, but never does.
Until we move to our next version of Warpwire in July, which will utilize a different player not subject to this issue, the solution is to navigate to chrome://plugins in Google Chrome, and ensure the Adobe Flash plugin is enabled.