Service Updates

Warpwire v. 2.0 is Here! (August 16, 2017)

July 18th, 2017
A major upgrade is scheduled for Warpwire for August 16rd from 6:00AM to 9:00AM. This update is expected to involve down time extending for one hour on each side of our normal maintenance window (6:00AM to 8:00AM). If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help.

UI and Workflow Overhaul

  • New batch editing mode simplifies common processes
  • Contextual menus for common functions such as creating Media Libraries
  • More intuitive Media Library copy function (now uses same interface control and workflows as managing tags)
  • Translucent overlays that provide visual context replace complex nested dialogues
  • Larger asset thumbnails
  • Public assets now appear with a green background in the Media Library
  • Merged all common account features into a user context menu including: Media Library access, tag management, Warpwire administrative features, and logout
  • Upload custom thumbnail to media assets
  • RSS support for all Media Libraries.  Any public content can now be retrieved via an RSS feed for each Media Library (compatible with iTunes-U and Google Play)

Caption Improvements

  • Search/ navigate captions within the video player
  • Download video transcripts within the player for assets with attached caption files

Playback Enhancements

  • Adjust video start and stop time positions, enable autoplay, and control the visibility of the media title and share information for embedded assets from within the sharing dialog
  • Images and video in the mobile context now expand to the entire width of the device screen
  • Checkbox to enable Progressive Download in Media Library settings

Performance Improvements

  • Improved scrolling performance with Media Libraries that contain a large number of assets
  • Improved performance of image loading within Media Libraries
This list represents just a portion of the new features and bug fixes this release provides. Full details can be found here:

http://www.warpwire.com/release-notes/

Warpwire 1.9 (Update series B), March 29, 2017

March 22nd, 2017

We are applying a minor Warpwire update during our standard maintenance window (6AM to 8AM) on Wednesday, March 29. No service impact or downtime is expected.

The following changes will be applied in this update:
– Improved closed caption handling to support extended VTT specification, including alignment and position
– Improved video player view transitions for easier viewing
– Added parameters to disable seeking, hide playback controls, and enable closed captions by default for embedded media (https://www.warpwire.com/support/playback/url-shortcuts/)
– Bug fix: resolved issue where anonymous asset viewing information is not properly respected within the application
Full release notes can be found here: https://www.warpwire.com/release-notes/

Warpwire Patch, February 22, 2017

February 20th, 2017

We have reports that some users of Internet Explorer 11 are experiencing playback issues with Warpwire videos. Warpwire is currently finalizing a patch that we plan to install to address these issues during our maintenance window this coming Wednesday morning (2/22) between 6AM and 8AM. No service impact or downtime is expected.

 

Warpwire v1.9, January 19, 2017

January 3rd, 2017
An upgrade is scheduled for Warpwire for January 19th from 6:00AM to 9:00AM. This update is expected to involve down time extending for one hour on each side of our normal maintenance window (6:00AM to 8:00AM). If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help.
This upgrade includes:
    • Enhanced metadata display on social websites including Facebook, Twitter, and Pinterest
    • Replace Media function–upload a new file to replace an old one while retaining metadata and stats for the asset. Helpful for situations where you just need to make a minor edit to a file.
    • Increased visual size of closed captions to improve readability
    • Media assets can be set to “hidden,” even if the Media Library does not have content moderation turned on.
    • Bug Fix: Resolved an issue where a media asset owner changes to the media publication would not appear until a page refresh
    • Bug Fix: Fixed an issue where captions may not appear under certain embedded contexts

This list represents just a small portion of the new features and bug fixes this release provides. Full details can be found here:

http://www.warpwire.com/release-notes/

Known issue with Chrome where Flash is Disabled

June 8th, 2016
There is a known issue in Google Chrome with Warpwire’s current video player (JWPlayer) that if Adobe Flash is installed, but disabled, Adobe Flash isn’t able to set up the player to function and can’t fall back to HTML5 playback. The result of this is that users see three white dots going across as if the video is trying to load, but never does.
Until we move to our next version of Warpwire in July, which will utilize a different player not subject to this issue, the solution is to navigate to chrome://plugins in Google Chrome, and ensure the Adobe Flash plugin is enabled.