Warpwire v1.8 – August 3, 2016

A major upgrade is scheduled for Warpwire for August 3rd from 6:00AM to 9:00AM. This update is expected to involve down time extending for one hour on each side of our normal maintenance window (6:00AM to 8:00AM). If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help.
This upgrade includes the following major improvements:
  • New Video Player with improved streaming performance, multispeed playback (.25x, .5x, 1.0x, 1.25x, 1.5x, 2x), and inline sharing
  • New admin tools including the ability for admins to “Become a user” for support and troubleshooting
  • User Hotspot Analytics–Media Library admins and asset owners can view which users have watched a video, with custom date ranges and can view which segments a user has watched
  • Custom Video Thumbnail – Choose from up to 10 possible frames from the video as the video thumbnail

This list represents just a small portion of the new features and bug fixes this release provides. Full details can be found here:


Known issue with Chrome where Flash is Disabled

There is a known issue in Google Chrome with Warpwire’s current video player (JWPlayer) that if Adobe Flash is installed, but disabled, Adobe Flash isn’t able to set up the player to function and can’t fall back to HTML5 playback. The result of this is that users see three white dots going across as if the video is trying to load, but never does.
Until we move to our next version of Warpwire in July, which will utilize a different player not subject to this issue, the solution is to navigate to chrome://plugins in Google Chrome, and ensure the Adobe Flash plugin is enabled.

Warpwire v1.7 (Update series B) – April 6, 2016

A update is scheduled for Warpwire during our maintenance Window on Wednesday, April 6 from 6:00AM to 8:00AM. This update is not expected to involve down time. If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help
Bug/Performance Updates:
  • Resolved an issue with a black line appearing on certain videos
  • Enhanced group search to improve results

Warpwire 1.7 (Update Series A)

A update is scheduled for Warpwire during our maintenance Window on Wednesday, March 16 from 6:00AM to 8:00AM. This update is not expected to involve down time. If you have any questions, please contact the OIT Service Desk at http://oit.duke.edu/help
Bug/Performance Updates:
  • Resolved issue when managing Media Libraries in excess of 1000 assets
  • Corrected issue that prevented sharing with certain users
  • Resolved use case where closed captions could be improperly formatted
  • Added OAuth Provider support

Warpwire Emergency Patching Tuesday, February 16, 6PM – Midnight

OIT will be performing emergency patching on all Linux servers, which include servers that host the Warpwire UI and handle encoding, this evening between 6 pm – midnight.  The emergency patching has been mandated by the University Security Office.  The patches require servers to be rebooted, so although Warpwire is a load balanced service (i.e., it has redundant servers) it is possible users may experience brief downtime during this window. Please direct any questions to the OIT Service Desk.

Thank you.

-Warpwire Project Team

Upgrade to 1.7 Scheduled for December 30

We are planning to upgrade our current version of Warpwire (1.6) to v. 1.7 during our 6AM-8AM Maintenance Window on December 30, 2015. This release is chock full of important new features for managing videos, including the highly anticipated features of tagging media files and generating special playlists from tagged assets within libraries. See below for full release notes.

Given that Warpwire is a fully load balanced service we will be able to do the required work on individual servers without taking the system offline, so no down time is expected.

Warpwire 1.7 Release Notes

– Support for tagging any media asset within a Media Library
– Ability to sort Media Libraries by tags, date created, contributor, or title
– A default sort order can be applied to any Media Library
– Users can create a Tagged Playlist based on tagged media assets
– Media assets contributed to a Tagged Playlist are automatically added with the corresponding tag

Batch Edit Mode
– Media Library administrators can perform bulk batch actions to media assets within a Media Library. These actions include: Copying to and removing from other media libraries, adding and removing tags from media assets, and removing or deleting media assets from a Media Library.
– Added an “Edit” button in the interface for Media Library administrators to access Batch Edit Mode – also possible through the “Option + B” keyboard shortcut.

– Support for keyboard only navigation within Warpwire
– Updated media presentation workflow to be more compatible with screen readers
– Focus is automatically set to relevant navigation elements when using only the keyboard

Minor Updates
– Media Library drop box mode allows for administrators to hide content within a Media Library from non-administrators. Allows Warpwire to be used in conjunction with LMS time-based publishing features.
– Created support documentation that provides detailed information regarding all aspects of the Warpwire application
– Visual optimizations to simplify workflows and provide a more consistent interface throughout the application
– Updated administrative reporting interface to include detailed user information when generating CSV-based reports
– Modified and updated the LDAP-based directory system to perform more reliably in certain cases
– Fixed an issue where closed caption files could be incorrectly processed
– Updated LTI-based authentication workflows
– Updated support for third-party cookie handling and provided additional user feedback
– Added non-interactive support for external group ingestion via CSV format
– Fixed a bug where newly created images in iOS 9 were not processed correctly
– Media Library administrators may now copy items to other Media Libraries that they are an administrator of, even if they are not the owner of the asset being copied

Bug Fixes
– Fixed issue where Media Libraries shown in the “Copy to Another Media Library” list were not in the correct sorted order
– Corrected an issue where errors in the application could be attributed to the wrong response
– Fixed a display bug when using the change ownership property
– Fixed a bug that prevented IE 8 from loading assets correctly
– Added support for text-based animation within Internet Explorer 10+
– Corrected an issue where invalid assets were not automatically removed from a Media Library
– Provided additional messaging to users with unsupported browsers
– Minor bug fixes

Problem with images shot on iOS9

We wanted to alert you of a bug that affects uploading photos shot on iOS9 to Warpwire. In the new iOS 9 update, Apple extended the exif metadata information to include new attributes. One of the new attributes is the GPS Error Coordinates attribute. This caused Warpwire’s exif parser to interpret the file metadata incorrectly, thus rejecting the file for processing. Warpwire has made its error checking for image files to be more specific to correct this issue in the December, 2015 release. We will post another service update when the exact date for this upgrade has been finalized.

Warpwire Service Outage, Wednesday, 11/25, 7AM – 8AM

There will be intermittent service disruptions during our standard Warpwire maintenance window, next Wednesday, 11/25, from 7AM – 8AM. We are assigning new IP addresses to the Warpwire servers. This should affect access to the Warpwire site as well as encoding and streaming of content.  The service should be fully back online by 8AM.

Warpwire 1.6 Release: Wednesday, July 29, 2015

An update to Warpwire is scheduled for our Wednesday, 7/29 maintenance window (6:00AM to 8:00AM). This update includes the following improvements and bug fixes:

Closed Captions:
– Added ability to upload closed captions in SRT format for any video asset
– Closed Caption icon is present within the video player for files with associated caption metadata

– Simplified sharing by consolidating the “Share secure link or Embed” and the “Share with Users and Groups” into a single share interface
– Added the ability to promote shared members within a Media Library to administrators of the media library
– Sharing with groups and users now use the same search interface and are threaded within the results
– Share link, embed code, and scripts are visibly more distinctive and now automatically select the link text on click

Removing Media:
– Revised workflow for media removal to allow for automatic deletion from all shared locations
– Removing media that is only present in a single Media Library will permanently remove the asset

– Added the ability for users to assign ownership of a media asset to a different user

Minor Updates:
– Visual optimization and updates to improve navigation efficiency
– Updated and simplified embed code for frames
– Improved sizing issues when embedding certain assets
– Improved error handling during the asset upload process
– Disabled inputs within the interface are more visually distinguishable from active fields
– Updated status icon while processing media files
– Expanded the reporting data to include additional metric when using REST API directly
– Performance updates to client when removing media assets
– Better indications that media is loading on slow Internet connections

– Fixed inconsistent behavior when using the “Share” option
– Fixed a specific resolution issue when capturing video via a web camera
– Fixed bug where Copy To option was available when there were no additional media libraries available
– Fixed bug that in certain conditions an admin of a Media Library was not given all of the correct permissions
– Fixed issue where Media Libraries were sometimes duplicated in the All Libraries view
– Fixed bug where the Share link was sometimes empty
– Fixed an issue where permissions to view a video were prematurely revoked
– Fixed third party cookie issue that caused logins to intermittently fail
– Fixed a bug within Sakai where in certain instances a course would be incorrectly mapped to the wrong section
– Fixed an analytics bug that sometimes caused graphs to disappear